How to Deal with Overcharging an Assisted Living Patient on Their Bill

Assisted living care is an extremely important service for those patients who require it, but it’s equally important that those patients pay only what they owe for services rendered. If a situation arises where you do overcharge an assisted living patient there are options you can pursue to correct the problem. It’s important that the error be rectified as amicably as possible so that further, legal steps aren’t taken by the patient in civil court.

Step 1

Ascertain that the overcharging did occur, when it happened and how large the overcharge was. The patient’s medical bill should be laid out in a line-item basis so you can figure out where any error occurred.

Step 2

Discuss possible solutions with the patient or with the patient’s legal representatives. Some possibilities include giving the patient credit on the next medical bill in the amount of the overcharge, or repaying the patient for the overcharge.

Step 3

Once you have repaid the patient or credited the patient’s account, record the error correction so that every cent is accounted for and there is no confusion as to where the money went.